Customer Engagement Manager

We are looking for a results-driven Product & Customer Engagement Manager who understands our core services - Bitrix24, Web Development, and Digital Marketing - and can effectively engage with incoming leads via calls, email, and WhatsApp, and convert them into paying customers. The ideal candidate should have both product understanding and sales ability.

Understand company services including Bitrix24 implementation, website development, and digital marketing solutions Contact and follow up with inbound and outbound leads via phone, email, and WhatsApp Identify customer requirements and suggest suitable service packages Conduct product demos (especially Bitrix24 CRM) Prepare and share proposals, quotations, and follow-up documents Maintain lead data in CRM and update status regularly Handle objections and negotiate to close deals Coordinate with technical team for smooth project handover after closure Achieve monthly sales and conversion targets

Strong understanding of CRM platforms (preferably Bitrix24) Basic knowledge of Web Development and Digital Marketing concepts Excellent communication and persuasion skills Strong follow-up discipline Experience in inside sales / SaaS sales / IT services sales Ability to convert warm leads into customers 0–4 years experience in IT Sales / CRM Sales / SaaS Sales Freshers with strong product knowledge and confidence can also apply

Confident in client calls Business-minded and target-oriented Understands how CRM helps businesses grow Comfortable using WhatsApp, email, and CRM tools daily

Competitive salary with attractive performance-based incentives Monthly and quarterly sales bonuses Opportunity to work with leading business solutions like Bitrix24 Exposure to Web Development and Digital Marketing projects across industries Hands-on product training and continuous learning support Clear career growth path into Senior Sales / Business Development roles Supportive and performance-driven work environment Opportunity to work directly with founders and decision-makers Real-time experience in IT services and SaaS sales Recognition and rewards for top performers